Privacy Policy

1. Introduction

Hilo (“we”, “us”, or “our") provides a commerce inbox platform that helps businesses manage customer conversations. This Privacy Policy explains how we collect, use, and protect your information.

2. Information We Collect

We collect the following types of information:

  • Account information: email address, workspace name, and business profile details.
  • Conversation data: messages, contact names, and phone numbers sent or received through connected WhatsApp Business accounts.
  • Product data: product catalogs, pricing, and inventory information you upload.
  • Usage data: analytics on how you interact with the platform (e.g., pages visited, features used).

3. How We Use Your Information

We use collected information to:

  • Provide and maintain the Hilo inbox and messaging services.
  • Enable AI-powered reply suggestions based on your business knowledge.
  • Send you service notifications, updates, and support communications.
  • Improve platform features and security.

4. Data Sharing and Third Parties

We do not sell your data. We share information only with:

  • Meta Platforms, Inc. — To send and receive WhatsApp messages via the WhatsApp Business API.
  • Cloud service providers — For secure hosting and data storage.
  • Legal authorities — When required by law or to protect our rights.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted databases, and access controls. Only authorized personnel can access customer data.

6. Data Retention

We retain conversation and account data for as long as your account is active. You may request deletion of your workspace and associated data at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data. To exercise these rights, email us at the address below.

8. Children’s Privacy

Hilo is not intended for individuals under 16. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or in-app notice.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

privacy@hilo-chat-hub.lovable.app